MealApp applies no fixed monthly costs. You choose from three flexible commission plans based on how you run delivery and finance:

Is it possible to integrate MealApp with my POS or external printers?

How does anti-no-show protection work for groups?

It's very simple: you can register directly on our website, request a demo, and start creating your profile with everything you need. One of our consultants will contact you within 24 hours to verify your profile and get you online.

We will simply ask for your company name, VAT number (BTW), and IBAN for crediting your earnings.

Once the data is uploaded and the menu is completed, your restaurant can be active and visible on the platform in less than 48 business hours.

It depends on the plan you choose for your business:

• Full Plan (Delivery + Reservations): You pay no fixed subscription. Only a commission on received orders will be retained, while the entire table reservation and dining room management system will be completely free for you.
• Reservations Only Plan: If you wish to use only the table reservation system, the cost is €32 per month.

You will have full access to our MealApp Manager App, from which you can modify dishes, descriptions, prices, and ingredients completely autonomously and in real-time.

It's very simple. Download the MealApp Rider application on your smartphone, click on Register, and follow the guided procedure by entering your data and uploading the required documents. Our team will verify your profile to get you online as soon as possible.

To start delivering with us, you must be at least 18 years old, own a smartphone (iOS or Android) with an active data connection, a valid identity document, and a means of transport (bicycle, e-bike, scooter, or car).

We will simply ask for your tax identification code, company name (if you operate with a VAT number/BTW), and the IBAN of your bank account to receive payments.

Our support team usually verifies profiles and documents within 24-48 business hours. You will receive a push notification and an email as soon as your account is active.

Yes! To ensure the highest food quality during transport, we will provide you with the official high-performance MealApp thermal backpack. During registration, you can choose whether to receive it at home or pick it up at one of our logistics centers.

Download the MealApp app for free from the App Store (iOS) or Google Play Store (Android). Create your account in seconds using your email, Google or Apple account, enter your address, and you'll be ready to order or book.

No, the application is completely free for all users. You only pay the price of the dishes you order and any delivery or service costs provided by the restaurant.

Go to the Profile section of the app, select My Addresses, and you can add, modify, or delete your favorite locations (e.g., Home, Work) to order even faster.

Your privacy is our priority. Your data is protected in accordance with GDPR and used to process your orders, manage your reservations, and allow the restaurant to offer you dedicated promotions if you are one of their customers.

Yes, you can request the cancellation of your profile directly within the app by going to Profile -> Settings -> Delete Account. All your personal data will be permanently removed.

MealApp will provide you with a dedicated device for receiving orders with an integrated thermal printer. Thanks to MealApp's automatic acceptance, the entire process will be fully automated, allowing the kitchen to receive and print orders instantly without interruption.

Yes, the app allows you to refuse an order by indicating the reason (e.g., 'Kitchen overloaded'). To avoid this, we recommend using the function to temporarily suspend new orders.

You can deactivate the dish from the menu in real-time. If the order has already arrived, MealApp provides an integrated internal chat directly with both the Rider (for delivery details) and the User/Customer (to propose changes or updates), resolving any unforeseen issues instantly.

Live Mode is your real-time control tower. It allows you to monitor the status of all tables in the dining room, see the progress of orders in the kitchen, and manage the flow of customers and riders from a single, clean, and intuitive graphical interface.

Within the settings, you can customize your kitchen's capacity based on time slots. The system will automatically adjust the estimated delivery times shown to customers on the app, allowing you to work stress-free even during peak hours.

On MealApp, earnings are transparent and linked to the actual kilometers traveled from the restaurant to the customer. The tariff scheme is fixed and clear:

• From 0 to 1 km: €3.35
• From 1 to 3 km: €4.95
• Over 3 km: Base rate plus €3.00 for each subsequent kilometer.

Absolutely yes. MealApp activates increased rates and special bonuses during peak hours (lunch and dinner), on weekends, or in particular weather conditions (e.g., rain), allowing you to optimize your earnings based on kilometers traveled.

All accumulated earnings are automatically credited via bank transfer directly to the bank account (IBAN) you indicated, on a regular periodic basis and without delays.

No deductions. 100% of the tips that customers decide to leave you via the app or in cash at the time of delivery goes entirely to you.

Yes. When the system proposes a delivery to you, on your Rider app screen you will immediately see the route map, the total distance, and the compensation calculated based on the mileage bands for that order, so you can decide completely autonomously.

Search for the desired restaurant on the app, click on Book a table, select the number of people, the desired date, and time. You will receive an immediate confirmation of the reservation directly on your smartphone.

Certainly. Go to the My Reservations section of the app, select the reservation you want to manage, and click on Modify or Cancel. We recommend doing this in advance out of respect for the restaurant's work.

For reservations exceeding the limit set by the venue, the request will go to the restaurateur's manual approval. Please note: MealApp does not handle payments or deposit transactions within the application; any collateral agreements for large groups are managed privately outside the app between you and the restaurant.

The restaurant holds the assigned table for a tolerance period (usually 15-20 minutes). If you anticipate a delay, we recommend communicating it immediately to the restaurant via the integrated chat in the app.

During the reservation process, you will find a Notes for the restaurant field. There you can enter your preferences. The venue will do its best to accommodate you based on the actual availability of the dining room.

Customers select the date, time, and number of people from the MealApp app. The system, integrated with your virtual dining room map, automatically assigns the ideal table, optimizing space.

Maximum flexibility: the restaurateur can set a maximum number of people for automatic acceptance. For reservations exceeding this number of covers, the system will switch to manual acceptance, giving you the opportunity to assess availability. Note: the app does not handle deposit transactions; external agreements or deposits must be managed privately by the restaurant.

Yes. The dynamic map of the Live Mode resets the table status at the change of service shift (for example, when transitioning from lunch to dinner), allowing you to start with a clean dining room for the next shift.

Absolutely yes. If a customer arrives at the entrance, the manager can select a free table on the map and directly change its status to 'Seated', keeping the dining room availability always updated.

No. The table assignment determines the 'Confirmed' status of the reservation, but it does not in any way block the manager's freedom to immediately seat guests at the table if they arrive early.

On MealApp, there are no shifts. You have maximum freedom: just open the application, go online whenever you want, and start receiving orders. When you're done or decide to stop, you go offline, without any constraints or fixed hours.

You are completely free to accept or refuse any order proposed to you. Refusing an order does not incur financial penalties, although maintaining a good acceptance rate helps you receive more priority proposals from the system.

Yes, you can update your means of transport (for example, switching from bicycle to scooter) directly from your profile settings in the Rider app, so the algorithm will optimize the distances and times of your orders accordingly.

No. GPS geolocation is used exclusively when the application is set to Online status, so that it can assign you orders closest to your location and allow the restaurant and customer to monitor the delivery.

Within the Rider app, you will have access to a complete control panel with the Earnings section, where you can analyze your daily, weekly, and monthly trends, with details of each individual trip made.

When you have finished eating at the table, you don't need to queue at the cashier or wait for the waiter. Open the section of your active table on the application and use MealApp Pay to settle the bill instantly with a click via your saved payment method.

Yes! MealApp Pay allows you to split the bill however you want. You can decide to split it equally or each pay your specific share directly from your respective smartphones completely autonomously.

Certainly! Within the app, you can purchase and activate digital MealApp Gift Cards of your preferred amount. The recipient of the Gift Card can redeem it by entering it into their profile and use it to pay for delivery/pickup orders or to settle the bill at the table via MealApp Pay.

With Delivery, dishes are prepared by the restaurant and delivered directly to your home by a MealApp rider. With Pickup, you order and pay through the app and go in person to the venue to pick up the food at the agreed time, skipping the queue.

Within the app, you will find real-time tracking. You can see when the restaurant accepts the order, when the food is being prepared, and follow the rider's GPS location on the map as they approach your home.

The delivery cost varies based on the distance between your location and the restaurant. Many venues offer free delivery if you exceed a certain spending threshold or thanks to special promotions active on the app.

Yes! Before confirming checkout, you can choose whether to receive the order as soon as possible or select a specific time slot for the same day or for subsequent days.

If a restaurant is temporarily overloaded and refuses the order, you will receive an immediate notification, and any pre-authorized amount on your card will be unlocked instantly, without any charge.

MealApp Pay allows customers seated at the table to request the bill and pay autonomously and directly through the app. This eliminates waiting times at the cashier and frees up your staff, optimizing table turnover in the dining room.

The system does everything automatically. Thanks to MealApp Pay, customers seated at the same table can decide to split the total bill completely autonomously directly from the application (e.g., in equal parts or by paying only what they consumed), without the waiter having to do manual calculations at the cashier.

Absolutely yes. Customers can redeem and use their MealApp Gift Cards for both online orders and to pay the bill directly at the table via MealApp Pay. The amount will be credited to your periodic earnings as usual.

When you accept an order, the app guides you to the venue. Once you arrive, show the order number on your smartphone to the restaurant staff, pick up the package making sure it is well sealed, and carefully place it in the thermal backpack.

On MealApp, your time is precious. If you notice that the restaurant is significantly late and you don't want to wait, you can simply cancel the order directly from the application and wait for the system to immediately assign you another available delivery.

Yes, the MealApp system optimizes routes and can propose combined (or multiple) orders if two nearby customers have ordered from the same venue or from adjacent restaurants, allowing you to increase earnings with a single trip.

MealApp includes an integrated internal chat that allows you to communicate in real-time with both the User/Customer (e.g., if you need the intercom code) and the Restaurant for any logistical needs, without having to show your private phone number.

No. On MealApp, all deliveries involve direct contact with the customer to ensure that food is delivered safely, at the correct temperature, and into the hands of the rightful owner.

MealApp provides a widespread fleet of professional riders to manage your deliveries. If you prefer, you can still configure the account to exclusively use your internal delivery personnel.

The app shows you the estimated arrival time of the rider. Once the dish is completed, simply mark it as 'Ready for pickup' to notify the rider that they can pick up the package at the counter.

Through Live Mode, you can monitor the rider's GPS position in real-time. If you notice an unusual delay, you can report it directly to MealApp support with a click to request the assignment of a new rider.

Certainly. MealApp is flexible: you can decide to activate only Table Reservations, only Pickup, only Home Delivery, or all options together.

The delivery radius is algorithmically calculated based on distance and road travel times, ensuring that food always arrives at its destination at the perfect temperature. You can, however, request a customization of the area.

We accept all major secure digital payment methods: credit and debit cards (Visa, Mastercard, Maestro), Apple Pay, and Google Pay.

On MealApp, everything is automatic. For every order or service completed on the platform, you will always receive the invoice in digital format directly to your registered email, without having to request it every time.

Absolutely yes. MealApp uses the highest standards of cybersecurity and encryption protocols to ensure that your card data is protected and managed with total security. Your payment data is not saved on our servers.

At the time of placing the order, only a pre-authorization (temporary blocking of funds) is performed. The actual charge to your account will only occur after the restaurant has accepted the order.

If you wish to reward the rider for excellent service, you can leave them a digital tip directly from the app during checkout (or after delivery) or hand it to them in cash. 100% of the tip goes directly to the rider, without any deductions by MealApp.

First, check the notes left by the customer in the app. If the address is still difficult to find, open the internal chat or use the call function to ask the user for precise directions directly.

If the customer is unreachable, immediately contact administration via Live support in the app. The admin will authorize you to leave the package in a safe place and will provide you with a special PIN to unlock the order, allowing you to close the delivery and immediately move on to the next order without wasting time.

Do not deliver a damaged package. Stop safely, take a photo of the damage, and report it immediately via the app: MealApp support will manage the refund or replacement with the restaurant and the customer, without any penalty to you for genuine unforeseen events.

If your vehicle breaks down or an unforeseen event occurs that prevents you from traveling, simply use the application to cancel the current order. The system will immediately put the delivery back into circulation for another nearby rider.

No, MealApp operates as a technological intermediation platform. Each rider manages their activity completely autonomously, including the choice and management of their personal insurance coverage for the vehicles used.

We apply the percentage foreseen by your plan only on successfully completed orders through MealApp. There are no hidden costs.

All digital payments collected by MealApp (including bills paid at the table with MealApp Pay) are credited directly to your bank account via bank transfer, on a regular periodic basis.

Within the Administration section of your web Dashboard, you can view sales graphs, export daily/monthly reports, and download invoices in PDF format.

MealApp offers flexible solutions to maximize your volumes:

• Full Solution at 25%: MealApp handles everything entirely — management, platform, and rider fleet.
• Solution at 15%: The platform commission is reduced, and the restaurant directly pays the delivery cost.
• Volume Selection: By choosing the reduced commission, you can decide to always activate delivery at the restaurant's expense, attracting a much higher volume of orders thanks to offering free shipping for customers.

If the refund is due to a restaurant error (e.g., wrong or missing dish), the cost is charged to the restaurant's statement. If the error is logistical (e.g., rider issue), the cost is entirely covered by MealApp.

MealApp includes an integrated internal chat active for every order. You can send written messages directly to the restaurant (e.g., for changes to ingredients) or to the rider (e.g., for intercom details) without showing your private phone number.

If the order has just been sent, immediately open the internal chat and contact the rider or the restaurant to communicate the change. If you encounter problems, immediately contact support.

Road times or kitchen congestion can create small unforeseen events. You can monitor the rider's position on the map; if you notice a prolonged blockage or excessive delay, you can ask for updates in chat or request MealApp support to intervene.

We are very sorry for the inconvenience. Go to the My Orders section, select the incorrect order, and report the problem to our support by attaching a photo of the package. We will immediately issue a refund or resolve the situation.

The rider will try to contact you via chat and phone. In case of total unavailability, MealApp administration will provide the rider with a special PIN to unlock and close the order, leaving the package in a safe place (if available). The order will still be charged to you.

Yes, after each delivery, both the restaurant and the customer can give a rating from 1 to 5 stars on punctuality and courtesy. Maintaining a high score rewards you and gives you priority access during peak demand times.

Suspension occurs only in serious cases, such as repeated violations of terms of service, improper behavior reported by customers or venues, or proven fraud (e.g., intentional non-delivery of accepted orders).

You can securely modify your financial information directly within the Rider app, in the Profile -> Payment Details section. The update will be active for the next payment cycle.

Certainly, you have no commitment to stay. If you decide to close your profile, simply send a request through the support section of the app, and our team will proceed with the definitive deactivation of your data.

For any administrative questions, you can open a support ticket directly from the app in the dedicated accounting section. Our administrative team will verify the calculations and respond to you shortly.

You don't risk losing data or blocking the venue. Our system sends an automatic heartbeat (ping) every 40 seconds. If this signal is interrupted due to local network problems, the delivery service and order reception temporarily go offline for safety, but you can still regularly use your entire table reservation system within the venue. Our technical team will intervene and restore everything within an hour at most.

Yes, you can configure different access profiles. For example, you can create a profile with limited permissions only for viewing the dining room and orders for kitchen staff, protecting financial data.

The marketing panel is very comprehensive: there are many promotions that can be activated for both the table reservation system (e.g., special discounts for those who book during certain time slots) and for takeout and delivery orders (coupons, free dishes, or percentage discounts).

You can find all active offers directly on the main screen of the app and within the individual restaurant pages. Promotions can include delivery discounts, free dishes, or special discounts related to table reservations.

To ensure maximum authenticity and transparency, on MealApp only users who have actually completed an order or consumed a table booked at that venue can leave reviews and ratings (from 1 to 5 stars).

Yes, MealApp connects to your entire digital ecosystem. We provide Widgets that are easy to install on your existing website (Book a table or Order Online) and you can integrate direct links on your Google My Business listing and on social profiles like Instagram and Facebook, allowing for total and centralized management.

Absolutely yes. Every interaction generates a Lead in your private database on MealApp, which you fully own. You can use this list directly on the platform to conduct Marketing activities, sending targeted promotions, birthday discounts, or exclusive coupons to encourage customers to return.

MealApp offers an advanced control panel with all real-time performance metrics. You can analyze best-selling dishes, revenues divided between dining room and delivery, peak time slots, and the average value of receipts to make strategic business decisions based on reliable data.