This document sets out the official payout terms governing the disbursement of funds by MealApp to its Partner Restaurants (“Merchants”). It is issued by MealApp, registered at Sint-Paulusplaats 11, 2000 Antwerp, Belgium, under Enterprise Number BE1034.892.802.
This document constitutes a binding addendum to the Merchant Terms of Service and to the Commission Schedule and Fee Structure. By operating an active account on mealapp.app or mealappmanager.com, the Merchant accepts these payout terms in full.
All disbursements described in this document are made in euros (€) via SEPA credit transfer to the Merchant’s registered bank account.
1. Payout Frequency and Date
MealApp operates a strict monthly payout schedule for all Merchants. There is no weekly, bi-weekly, or on-demand payout option.
- Payout Date: The 5th calendar day of every month. Disbursements are initiated exclusively on this date.
- Not a weekday-based schedule. The payout is tied to the 5th calendar date, regardless of the weekday on which it falls. If the 5th falls on a weekend or a Belgian public holiday, the transfer is initiated on that date and settlement in the Merchant’s account may follow standard SEPA processing timelines.
- Coverage period. Each payout covers all cleared earnings from the previous full calendar month. For clarity: May earnings are paid out on 5 June. June earnings are paid out on 5 July. This pattern continues each month without exception.
- Cleared earnings only. Payouts include only funds that have fully cleared through the payment processor and are not subject to active chargebacks, refunds, or disputes at the time of processing.
2. Minimum Payout Threshold
MealApp does not impose a minimum payout threshold on Merchants.
- All eligible funds are disbursed. The full available balance of cleared earnings is transferred to the Merchant on the 5th of each month, regardless of the amount.
- No holdbacks for small balances. A Merchant with a small payout balance receives that balance on schedule under identical terms to a Merchant with a large payout balance.
- No accumulation requirement. MealApp does not require Merchants to reach a specified sum before funds are released.
3. Bank Account and SEPA Requirements
- Registered IBAN required. Payouts are disbursed exclusively to the SEPA-eligible IBAN registered by the Merchant inside mealappmanager.com.
- Account holder alignment. The registered bank account must be held in the name of the legal entity operating the Merchant account, matching the KBO / BCE enterprise details provided at onboarding.
- Merchant responsibility. The Merchant is solely responsible for maintaining accurate and current bank details. MealApp is not liable for delays, rejections, or misdirected payments caused by incorrect or outdated IBAN information.
4. Deductions Applied Before Payout
Before disbursement, MealApp applies the following deductions to the Merchant’s gross monthly earnings, in the order below:
- Commission fees according to the Merchant’s selected tier under the Commission Schedule (25%, 15%, or 13%).
- Reservation Package fees where applicable (€32 per month).
- Confirmed refunds and completed chargebacks relating to orders in the reporting period.
- Any other amounts owed to MealApp under the Merchant Terms of Service.
Payment processing fees are not deducted from the Merchant’s payout. Payment gateway costs are borne by the diner at checkout, as defined in the Commission Schedule.
5. Payout Statement and Reporting
- Detailed statement provided. For each payout, MealApp issues a detailed statement available inside mealappmanager.com, itemising gross order value, commission deductions, refunds, and net payout.
- Retention. Statements are retained inside the dashboard in accordance with applicable Belgian and EU record-keeping obligations.
- Disputes. Any dispute concerning the amount or content of a payout statement must be raised in writing to partner@mealapp.net within 30 calendar days of the payout date.
6. Delays, Holds, and Suspensions
MealApp reserves the right to delay, hold, or suspend a payout in the following circumstances:
- Active investigation of suspected fraud, chargeback abuse, or breach of the Merchant Terms of Service.
- Unverified or mismatched bank account details.
- Legal order, regulatory instruction, or compliance obligation imposed on MealApp under Belgian or EU law.
- Outstanding amounts owed by the Merchant to MealApp.
The Merchant will be informed in writing of any hold and the reason for it, and the funds will be released promptly upon resolution.
7. Termination and Final Payout
Upon termination of the commercial relationship, MealApp will disburse the Merchant’s final cleared balance on the next scheduled 5th-of-the-month payout date following the termination, subject to the deductions listed in Section 4 and any statutory retention obligations under Belgian tax and accounting law.
8. Changes to These Payout Terms
MealApp may amend these payout terms with 30 calendar days’ prior written notice to active Merchants. Amendments take effect after the notice period and apply to earnings generated after the effective date.
9. Contact
For all matters relating to payouts, banking details, or payout statements, contact:
MealApp — Finance and Payouts
Sint-Paulusplaats 11, 2000 Antwerp, Belgium
Enterprise / VAT Number: BE1034.892.802
Email: partner@mealapp.net